Market Leader Report
Do you plan to invest in your POS system in the next 12 months?
May 2026
27%
NOT SURE
A third of restaurant operators surveyed intend to invest in their point-of-sale technology, either by upgrading current solutions or fully replacing their POS systems.
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A well-designed point-of-sale system will enable restaurants to optimize every step of the customer journey, even if guests never get a look at what’s on the screen or working behind the scenes. Operators are able to attribute many different business improvements to their POS capabilities, proving an ROI that typically results in a better customer experience and more efficient operations.
The ROI of the POS
Key Findings
Does your POS measure up?
1 in 3
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operators said their POS system meaningfully improved order accuracy, data reporting, transaction processing, and inventory management in the past year.
See how the POS can fuel growth
Operators need their POS systems to do much more than take orders. Today, that platform is the central piece of a modern tech stack on which new solutions and strategies depend, so foodservice leaders require their POS to integrate with digital-ordering technology and guest data tools, as well as specialized apps for everything from inventory management to marketing and customer loyalty. Which integrations are mission-critical?
Nation’s Restaurant News and Restaurant Business asked nearly 500 people from all segments where they most need their POS systems to unify their operations and data.
Interest in Integration
Insights Report
39%
NO
15%
YES, a full replacement
In the past year, what ROI have you been able to attribute to your POS system?
A restaurant industry study of nearly 500 foodservice leaders
Sponsors:
2026 State of
POS Innovation
19%
YES, upgrades to current POS
Learn more
More than 450,000 restaurants—from single-unit independents to multi-unit national brands—use Square’s enterprise-class technology to cut costs, boost sales, and run healthier businesses. From improved cash flow and better margins to quicker delivery app payouts, Square helps money move faster and go further. All at an industry-leading price, with no hidden fees.
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Shift4 Dine is an all-in-one restaurant POS and management platform built to enhance service, streamline operations, and support growth at every stage. From front-of-house to back-of-house and everything in between, Shift4 drives revenue and powers better guest experiences so you can grow your business with every shift. Get started with zero up-front costs and the lowest total cost of ownership in the industry.
More than one in five