MSP 501: Leadership in Cybersecurity
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Key Takeaways
Meet the Speakers
Get Ahead of Risk to Reap the Benefits of AI
Preparation is Critical in the Face of Changing Regulations
OpenText Makes Security Simple
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AI Technology Makes Investing in Security a Must
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Scott McLean, Senior Account Executive, Channel
Greg Browning, Principal & CEO, SinglePoint Global
Moderated by Chris Johnson, Sr. Director of Cybersecurity Compliance Programs, CompTIA
Featuring:
Sponsored by:
Michael Gray, CTO, Thrive
Anoj Willy, SVP, Cybersecurity Solutions, ATSG Inc
Applications that use AI and large language learning models (e.g., ChatGPT) are increasingly popular and have the potential to add significant value to businesses. However, like any emerging technology, AI applications can also introduce significant risk. Much of the risk of AI lies in the data behind the intelligence.
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“We have 52 company restaurants, making us the largest operator of the restaurant brand. So, we are right there next to the franchisee. We know exactly what it takes to run them and what it takes to build them and what the challenges are, be they labor or food or whatever.”
- Scott Deviney, CEO, Chicken Salad Chick
New AI applications introduce new risks that enterprises must address.
“We’re going to see things now attacking us at machine speed while we're defending at human speed.”
- Anoj Willy, ATSG, Inc
Vinod Paul, Chief Operating Officer, Align Managed Services
When considering AI technology, it is critical to assess risk by understanding the data, asking questions such as:
Inputting data into most large language models on the market today can result in sensitive data, such as PII and PHI, entering the public domain.
Will the data go into the public domain? Are the data sources being used legal, and is there proper authorization to use the data? Are there legal complications introduced into the organization from using the data?
It is not only businesses that are looking to take advantage of next-gen AI technology. Threat actors are also using AI—to analyze attack strategies with the goal of improving their chance of a successful attack, as well as to heighten the speed, scale, and scope of the attack.
Enterprises recognize that failing to prioritize security is no longer an option. The rise of AI applications requires focus on and investment in security to protect the business.
Anoj Willy Discussing the Changing Security Landscape
An example of risk:
To help clients get in front of security issues, it is important to strike a balance between the desire to adopt new technology rapidly—which often drives the proliferation of shadow IT—and the need to maintain security by making minimal changes. Identifying the processes and tools in place to protect the environment from shadow IT is key to preventing unauthorized use and lack of visibility of AI applications in the environment. At the same time, recognizing the potential value of AI and working with stakeholders to identify secure uses of AI can create a safe way to evaluate potential benefits of AI offerings. Both MSPs and their clients benefit from developing a clear and regularly updated policy for AI application use, including how to use it, who can use it, and when to use it. Consider, as well, the fair application and use requirements for employees when offering limited access to AI tools.
Make the most of AI and automation while keeping the business safe.
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“It's actually easy and—other than a little bit of time—costs you essentially nothing to meet with your management team and talk about the culture of security, and who's worried about what. That stuff's really, really easy to do."
- Michael Gray, Thrive
In addition to a policy handbook, robust, ongoing training for employees on what the risks are of using AI technology and how to avoid those risks is a critical component of security.
Michael Gray Discussing Challenges Companies Face When Adopting AI
Compliance does not equal security—the threat field is continuously growing, and the rapid pace of AI technology innovation and wide-ranging application means that governance regulations will always be working to catch up with the latest developments and modifications. However, compliance to governance standards can help enterprises get to a secure baseline upon which to build. Defining what security means for the business supports the security team in optimizing data, tools, and other assets that exist within a company to meet both regulatory and company-specific requirements. As regulation and insurability start to coincide, their alignment will drive more practical requirements from cyber insurers. The work of MSPs and enterprises will intensify as insurers ask for more robust proof of compliance to improve security for companies and their clients. Familiarity with compliance standards will be critical, but keeping track of legislation often falls outside the day-to-day responsibilities of corporate security teams. MSPs that are up to date on the latest controls can help provide valuable guidance for clients regarding changing regulations and requirements. MSPs that maintain and apply their subject matter expertise across their offerings not only have the advantage of helping to prioritize the change within the business but are also more likely to have ready solutions to offer that meet new requirements.
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Partners with subject matter expertise are well positioned to help enterprises with compliance.
“It’s a fairly reasonable way to get new guests in your restaurant, partly because third-party delivery is bringing them there.”
Greg Browning Discussing the Importance of Preparation
The complexity of security requirements in an ever-evolving threat landscape can make growing cybersecurity practices difficult and confusing for MSPs. Each client is unique, with different needs for AI tools and safeguards that keep the environment secure while still supporting business operations. Having the right set of solutions can give an MSP a competitive advantage and help grow their business, yet the lack of a sound security strategy can cost them business. OpenText offers a platform of tools to cover a wide range of enterprise security needs. Bringing together products such as Webroot, Carbonite, AppRiver, Zix, and others into a unified platform facilitates the work of MSPs by creating a single source for security tools, management, and guidance. OpenText takes a collaborative approach to working with partners to develop a streamlined, easy-to-manage solution customized for each unique environment, making the work of both MSPs and their clients more efficient and secure.
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Investing in a unified platform streamlines cybersecurity amid economic uncertainty.
“Working with MSPs to bring to bear all your abilities, using tools that are going to get the job done for your individual customers—but also bringing that [in-house] management capability so that there isn't the jumping around—that's really our goal."
- Scott McLean, OpenText
Scott McLean - Sponsor Speaker
Senior Account Executive, Channel
Scott McLean is a Strategic Account Manager for OpenText’s MSP team. As someone who has held various sales roles at OpenText, Scott knows how to deliver phenomenal care to partners and customers with the help of OpenText’s security and productivity solutions. Scott has worked with MSPs of all sizes and specializes in working 1-on-1 with MSP leaders to understand their business goals and ensure they have the resources to drive revenue throughout the year.
Michael Gray
CTO, Thrive
An accomplished business leader, with a 20+ year track record of success in engineering, management consulting and technology arenas, Geoff drives transformational change and growth across the business. Geoff became CEO of Content+Cloud in October 2022.
Chris Johnson - Moderator
Sr. Director of Cybersecurity Compliance Programs, CompTIA
Speakers
Chris Johnson is a cybersecurity compliance strategist at heart. As a former MSP and MSP-Ignite Member, Johnson focused on helping small to mid-size businesses make the strategic IT decisions and technology implementations that improved their cybersecurity posture. He is currently CompTIA’s Senior Director of Cybersecurity Compliance Programs with a focus on bringing the CompTIA Cybersecurity Trustmark to all Solution Providers across the globe. In this role, he champions the abilities of MSPs looking to focus more on cybersecurity.
Anoj Willy
SVP, Cybersecurity Solutions, ATSG Inc
Anoj excelled for over 15 years as a strategist and advisor for an array of companies ranging from Fortune-100’s to start-ups. He developed and operated cloud, and high-performance computing systems for Patrick Soon-Shiong, a medical researcher, and renowned entrepreneur focused on data-driven medicine and ranked by Forbes as the wealthiest American in healthcare. Anoj also served on the board of National Lambda Rail, a national carrier dedicated to the US research and engineering community.
Greg Browning
Principal & CEO, SinglePoint Global
Greg Browning is a veteran of the IT Industry with over 24 years of experience with companies such as CyberTrust Security Services (acquired by Verizon Business in 2007) and data center developer DuPont Fabros Technology. Greg founded Single Point Global and has been leading the company’s growth as a premier IT service provider ever since.
and customers with the help of OpenText’s security and productivity solutions. Scott has worked with MSPs of all sizes and specializes in working 1-on-1 with MSP leaders to understand their business goals and ensure they have the resources to drive revenue throughout the year.
strategic IT decisions and technology implementations that improved their cybersecurity posture. He is currently CompTIA’s Senior Director of Cybersecurity Compliance Programs with a focus on bringing the CompTIA Cybersecurity Trustmark to all Solution Providers across the globe. In this role, he champions the abilities of MSPs looking to focus more on cybersecurity.
DuPont Fabros Technology. Greg founded Single Point Global and has been leading the company’s growth as a premier IT service provider ever since.
Patrick Soon-Shiong, a medical researcher, and renowned entrepreneur focused on data-driven medicine and ranked by Forbes as the wealthiest American in healthcare. Anoj also served on the board of National Lambda Rail, a national carrier dedicated to the US research and engineering community.
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MSP 501:
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Growing your cybersecurity practice can be a difficult and confusing process for channel partners, made all the more daunting by the ever-evolving threat landscape. Choosing among zero trust, XDR, cloud security, IoT security or API security — just to mention a few — can be overwhelming. MSPs and all security-focused partners must embrace more layered and complex solutions to keep their customers’ businesses and data safe. One customer breach can have devastating consequences. Having the right set of solutions can give an MSP a competitive advantage and help grow their business. On the other hand, the lack of a sound security strategy can cost them business. That’s why more cybersecurity automation, security services and the addition of a SOC — outsourced or internal — have become an important goal for many MSPs. In this webinar, channel partners will hear from leading security partners who will share best practices to help them sort through it all.
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Leadership in Cybersecurity
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