Ever since third-party delivery took off in the foodservice industry, operators have had to contend with commissions and fees complicating the P&L. Yet operational challenges loom just as large as cost pressure when restaurants implement and expand their delivery programs, whether self-operated or developed with marketplaces. As decision makers seek to ensure food quality and demonstrate reliability while also managing their margins, which initiatives can help them scale up their off-premises channels for long-term success?
Nation’s Restaurant News and Restaurant Business asked more than 300 foodservice leaders from all segments how they’re expanding their reach while maintaining their brand standards.
Delivery Strategies Account for More Than Just Cost
Market Leader Report
An industry study of more than 300 foodservice leaders.
How do you project overall off-premises sales to change over the next 12 months?
July 2026
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21%
Increase Significantly
Nearly two in three operators anticipate growing their revenues from digital and off-premises channels in the next year.
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Digital and off-premises sales provide a broad framework for sales growth, and the opportunity to expand the “big three” channels of carryout, delivery or catering can be especially enticing for menu makers, depending on their industry segment. While limited-service operators have recorded outsize growth in third-party delivery and casual-dining respondents remain bullish on catering, some of their peers are beginning to make in-roads into other strategies, like rapid pickup or drive-thru.
Operators Have Several Ways to Go
Key Findings
1 in 4
42%
Increase slightly
32%
Remain
Stable
Reach Out to More Consumers.
operators pointed to either traditional carryout, catering, or third-party delivery as their fastest-growing platform.
Delivering Results for Off-Premises Sales
63%
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4%
Decrease Slightly
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Which of the Following Is the Fastest-Growing Off-Premises Channel at Your Organization?