Market
leader report
An NRN Intelligence study of more than 550 decision makers
24%
Somewhat important
How important will
technology be in your
operation’s ability to
meet key objectives?
March 2024
29%
Critical
Nearly every operator called technology important for meeting key objectives in 2024, including nearly three in 10 who consider it to be “critical” to success.
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Most industry leaders think they’re not using artificial intelligence in their tech stacks — though they’re more likely to want to start than not. Those who do recognize the potential benefits of A.I., including and especially fast-casual restaurateurs, are most likely to leverage it in digital-marketing software like loyalty programs.
Real Potential for Artificial Intelligence
Key Findings
Learn what’s driving operators’ technology investment decisions
2024 Restaurant
Technology Outlook
96%
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Only 20% of respondents say they spend less than 8 hours.
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A full 30% of respondents dedicate 8 to 16 hours.
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50% of respondents said they allocate more than 16 hours, or two full workdays.
foodservice operators want to start incorporating A.I. into their businesses.
1 in 3
44%
Very important
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Ensuring food safety compliance in the food industry is a time-consuming challenge. From paperwork to food labeling, businesses face significant time sinks. There’s a solution: Setting the Standards with Technology Investments. Streamline SOP tasks, ensuring customer and employee safety while saving valuable time and resources.
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QSR Automations is a global industry leader in kitchen automation, guest management, and off-premise technology. Used in 21 of the nation’s top 25 casual dining chains, ConnectSmart leverages data to create purposeful solutions that make calmer kitchens, simpler workflows, and happier guests.
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T-Mobile provides access to a reliable 5G network and experts who understand unique industry challenges to help business leaders navigate the new era of retail with confidence.
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Table Needs is the one-stop-shop restaurant technology and business services platform made for the unique needs of independent quick service restaurants, coffee shops, and food trucks. Featuring a robust point of sales system, commission-free online ordering, sales tax automation, cash flow restaurant budgeting, digital marketing, and more.
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Tripleseat is a cloud-based event and catering management platform. Tripleseat powers restaurants, hotels, and unique venues to book more catering, group, and event business and will increase sales without increasing your workload.
Uncover The Latest Tech Insights
Foodservice operators need their investments in technology to pay off in various ways, from driving top-line sales to saving on food and labor costs via increased efficiency. Most often, they focus on the front-of-house and back-of-house as the areas of their business that get the greatest returns from upgraded technology, though some target their investments on digital-marketing solutions to elevate their brand reach outside the four walls.
NRN Intelligence surveyed more than 550 operators, spanning every style of service and every size of brand, for their investment strategies and priorities.
Targeting Tech Upgrades for Maximum Impact
Insights Report
Uncover the latest tech insights
Foodservice operators need their investments in technology to pay off in various ways, from driving top-line sales to saving on food and labor costs via increased efficiency. Most often, they focus on the front-of-house and back-of-house as the areas of their business that get the greatest returns from upgraded technology, though some target their investments on digital-marketing solutions to elevate their brand reach outside the four walls.
NRN Intelligence surveyed more than 550 operators, spanning every style of service and every size of brand, for their investment strategies and priorities.
Targeting Tech Upgrades for Maximum Impact
Insights Report
4% Not important /
Not very important
